SMS

The problem

Notifying customers usually means a separate SMS tool, a separate login, and manually copying details across from whatever system actually holds the customer record.

How Royce ERP solves it

Royce Talk is built into Royce ERP's workflows — send a customer their invoice confirmation, run a marketing campaign to a customer segment, or get alerted before your SMS balance runs out, without leaving the system your data already lives in.

Key capabilities

• ✓One-click "Notify Customer" on Sales Invoices and Sales Orders
• ✓Bulk SMS campaigns to customer or lead segments, with consent controls
• ✓Delivery status tracking per message
• ✓Kenyan phone number formats handled automatically (07..., 254..., +254...)
• ✓Low-balance alerts so sends don't fail silently

Business outcomes

• ✓Customer communication tied to the transaction that triggered it
• ✓Campaign sending without a separate tool or customer export
• ✓Visibility into delivery, cost, and remaining balance in one place

Who benefits

Sales and customer service teams, Marketing, Business owners running promotions